Wayfair Canada
Wayfair Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 424 reviews. 44% would recommend. Rating distribution shows 60% unfavorable and 24% positive. Consumers cite good selection but are mostly dissatisfied; 29% say Wayfair Canada should improve customer service and 61% do not plan to reuse the service.
Key Takeaways for Future Customers
- Expect wide product variety but check item details before buying per Wayfair Canada reviews.
- Be prepared for possible delays and price changes on orders.
- Document all interactions if seeking refunds or exchanges.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long refund delays.
- Many reports of missing or damaged items, incorrect deliveries, and unresolved returns.
- Issues with order cancellations, tracking, and alleged billing problems.
Positive Feedback
Customers value product selection and inventory; some report helpful and friendly resolutions from customer service agents.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 424 reviews. 44% would recommend. Rating distribution shows 60% unfavorable and 24% positive. Consumers cite good selection but are mostly dissatisfied; 29% say Wayfair Canada should improve customer service and 61% do not plan to reuse the service.
Key Takeaways for Future Customers
- Expect wide product variety but check item details before buying per Wayfair Canada reviews.
- Be prepared for possible delays and price changes on orders.
- Document all interactions if seeking refunds or exchanges.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long refund delays.
- Many reports of missing or damaged items, incorrect deliveries, and unresolved returns.
- Issues with order cancellations, tracking, and alleged billing problems.
Positive Feedback
Customers value product selection and inventory; some report helpful and friendly resolutions from customer service agents.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unwanted political ad
- - Facebook ad showed an Israeli flag; reviewer calls it odd.
- - They suggest Afghan flags.
- - They accuse merch sellers of selling to terrorists.
There was an ad on my Facebook feed about an item with an Israeli flag on it. This is weird and sick.
You should put a flag of Afghanistan or North Korea while you're at it, because those countries have a better track record than Israel. You people are psychos.
And I hear you sell your merch to those te*****sts. Whoever owns you should lose their job.
- Hostile political ads
- Hostile political ads
Preferred solution: Apology
User's recommendation: Don't buy from te******st sympathesizers
Maple Ridge, British Columbia
Missing / delayed item with no further details
Always had excellent customer service. Hope they find my fire pit as it was a very unique coloring and bought all my decor to match the fire pit.
- Excellent customer service
- Need to know their country abbreviations ca and ca canadacalifornia
User's recommendation: Love Wayfair. Somehow the Canada and California abbreviations got mixed up and it was sent to California:). Hope I get my beautiful unique firepit back
Winnipeg, Manitoba
Purchased item not yet received it now it is on sale .
- - Tried to reach a person several times; no one answered.
- - Item hasn't arrived and has gone on sale; I want store credit for the price difference.
Tried on several occasions to speak with a person. Total run-around and a waste of time.
Could not reach anyone, only an answering machine that did not respond to the number I was instructed to press!
I have not yet received this item, but it has gone on sale. I am asking for a store credit for the price difference.
- I have been a customer for many years
- I cannot get through to talk with a person
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
Awful customer service
- - Delivery fees were charged for services not delivered.
- - Wayfair offered a delivery extension, the order was canceled and fees kept, Wilma assisted.
They charged me for delivery services they never provided. After offering me a delivery extension through their system and accepting it, they canceled my order without notice but kept the delivery fees.
This is fraudulent as they charged me for services they failed to deliver after confirming them through their own system.
I have all email documentation showing their offer and subsequent cancellation. I dealt with Wilma from Wayfair customer service.
- Horrible - non-existant customer service
Preferred solution: Full refund
User's recommendation: just take your business elsewhere or expect to potentially lose your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken legs on one of my chair
- - Customer service was flawless.
- - A solution was found.
- - Waiting to receive the broken chair leg.
- - They said the process will be fast and easy.
Conversation between customer service and me was flawless; we found a solution. I'm really happy, waiting to receive the item that was broken: a leg on my chair. But according to customer service, it should be fast and easy.
- Good product looking for sales for better price a lot of choices
- Return policy not that good
Preferred solution: replacement of a part
User's recommendation: Usually get great services from Wayfair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Product price
##Areni Round Arm Loveseat in 5 days the price changed $209>226>253>329 , in 5 days!!!#####
Preferred solution: Price reduction
User's recommendation: watch out for price
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - Customer service was hard to reach and offered no refund response.
- - Millie approved the return and refund but did not warn about a $48 admin fee.
It was hard to talk to customer service. I sent an email explaining I had paid to have it assembled, now had to pay again to reassemble, because i wanted to return for a refund..
No response. Finally, I talked to Millie at Customer service who agreed on the return and refund. She did not advise that there would be an administrative fee of $48, as my statement reflects. Again, I contacted customer services, but no response.
This is misrepresentation of their product, and fraud. Wayfair is selling child-size furniture, pretending with photos that it is adult sized. I have attached a photo of the black faux leather loveseat that I purchased. I paired it with my little granddaughter's baby table and chairs to show you how small the Wayfair loveseat I purchased really is.
As you can see, it looks even smaller than the children's chairs and table. This is not right!
- Delivery to home
- Poor customer service
Preferred solution: Full refund
User's recommendation: Buyer bewaare! Do not purchase from Wayfair. Fraudulant misrepresentation of their product, and take no responsibility. Very poor customer service who do not respond to complaints.
I looked on their site and every faux leather loveseat has length, width and height dimensions clearly stated.
Replying to
Halifax, Nova Scotia
Order
I didnt receive my order since the first of January and no update on it. I received my items one at the time and worried about the other items
- Have good quality
- Communication on shipping
Preferred solution: Deliver product or service ordered
User's recommendation: Wayfaire needs to communicate to their customers about any changes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Port Coquitlam, British Columbia
Resolved: No issue resolved still have no tracking number at all
No tracking number nothing resolved didnt change my email address she sounded high on drugs during call
Lasalle, Quebec
Refound 401564****
- - Refund not processed after Jan 6, 2026 call; system bug and no action required.
- - Refund will be deposited Jan 15 to my bank account.
Le remboursement n'avait pas été pris en charge suite à mon appel du 06 janvier 2026. Hana m'a informé que c'était un bug dans le système et que je n'avais rien à faire. Le remboursement sera effectué le jeudi 15 janvier sur mon compte en banque.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe wardrobe I ordered on July 11th was missing parts. I returned it and ordered a new one. I tried to cancel that order but that didn't happen. A wardrobe was delivered on November 15, also incomplet
- - Wardrobe ordered July 11; arrived incomplete and was returned.
- - Replacement delivered 11/14 after cancellation failed; rod and screws are too short.
I ordered a wardrobe on July 11th. When it arrived, it was missing parts.
It was returned. I ordered another one but tried to cancel well before it was delivered. Apparently, the cancellation didn't go through because on November 14th, another wardrobe was delivered. My handyman assembled it, but it is also incomplete.
The rod for hanging clothes doesn't fit the wardrobe; it is too short. The screws supplied for the knobs that open and close the wardrobe are too short to go through the door and screw into the *** I am furious about the trouble this is causing me!
- Good variety of products
- Orders may not arrive in a timely manner
Preferred solution: Price reduction
User's recommendation: Don't order pieces that come from abroad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Damaged product
Item arrived damaged and is not usable. Likely need a new lounger to replace this one. Waiting for the resolution team to contact me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Regina, Saskatchewan
Received wrong item
- - This was my first Wayfair Canada order.
- - I received the wrong item.
- - Delivery status shows Delivered.
I ordered first time from wayfair canada . I got wrong item. Your Shipment
Status
Delivered
Delivery Method
Ground Delivery
About Delivery Methods
Delivery Address
Sarabjeet Kaur
4626 Hames Crescent
Regina, SK S4W 0B4
(639) 571-****
Your Order
Order Number #305004****
Total Price (1 Item)
CAŞ263.06
View Invoice
User's recommendation: Not satisfied
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Verified ReviewerWAYFAIR CANADA NOT WILLING TO REFUND
- - Ordered white pantry cabinet for $870; damaged shipment, incompatible parts, no refund; Wayfair lacks AZ-DZ warranty; avoid assembly furniture.
buyer beware
do not purchase any wooden furniture requiring assembly from wayfair
i ordered a kitchen pantry storage cabinet, white (63'l x 71'h x 16'w) for $870 on march 4, 2025. immediately after, i was informed that one of the 2 boxes was damaged in shipping, and they are re-ordering. on 03/11, i received one box (6'x2') and on 03/15 received both boxes, ending in 1 extra box sitting in my house. i made several calls to wayfair, and i was repeatedly advised to throw the extra box away since returns would not be made. i kept the box for several days and, as advised on the phone, finally put it on the roadside with 'FREE' written in bold. it was picked up immediately.
on 03/16, when i opened the 2 boxes for assembly, i found about 36 large wooden pieces up to 6-ft with only a few smaller pieces, as well as several hardware pieces. it was found that the components and hardware were incompatible and could not be assembled. i repeatedly called and informed them of the problem, but wayfair and the supplier did not care, and no resolution was made. my house was a mess for 2 weeks with all this wood. after 10 days, having no choice, i disposed of the wood with a few pieces still sitting in my house.
after 2 weeks, wayfair asked me if they were arranging pickup. i had to pack everything in the original boxes (which had already been submitted to waste collection after 10 days of mess in my house). also, now they also wished to pick up the extra box, which had been disposed of as suggested by wayfair. wayfair was informed that neither the box nor the majority of the wooden parts were now available.
wayfair and the supplier are not willing to take responsibility nor refund the cost paid.
amazon has an az-dz warranty in cases of this. wayfair does not have such a warranty.
do not buy any furniture requiring assembly from wayfair.
- Screw the customer approach
- Con business - sells poor quality furniture
- Poor customer service
Preferred solution: Full refund
User's recommendation: BUYER BEWARE DO NOT PURCHASE ANY WOODEN FURNITURE REQUIRING ASSEMBLY FROM WAYFAIR I ordered a Kitchen Pantry Storage Cabinet, White (63"l X 71"h X 16"w) for $870 on March 4, 2025. Immediately after I was informed that one of the 2 boxes damaged in shipping, and they are re-ordering. On 03/11, I received one box (6'x2') and on 03/15 received both boxes ending in 1 extra box sitting in my house. I made several calls to Wayfair, and I was repeatedly advised to through the extra box since return will not be made. I kept the box for several days and as advised on the phone finally put it on the roadside with written in bold FREE. It was picked up immediately. On 03/16, when I opened the 2 boxes for assembly, found about 36 large wooden pieces up to 6-ft with only few smaller pieces. Also, several hardware's. It was found that the components are hardware were incompatible and cannot be assembled. I repeatedly called and informed of the problem, but Wayfair and the supplier did not care, and no resolution was made. My house was a mess for 2-weeks with all these woods. After 10-days having no choice, I disposed the wood with a few pieces sitting in my house. After 2-weeks Wayfair asked me that they are arranging pickup. Pack everything in the original boxes (which was already submitted to waste collection after 10-days of mess at my house). Also, now they also wish to pick up the extra box which was disposed as suggested by Wayfair. Wayfair was informed that neither the box nor majority of the wooden parts are now available. Wayfair and the supplier are not willing to take responsibility nor refund the cost paid. AMAZON HAS AN AZ-DZ WARRANTEE IN CASES OF THIS. WAYFAIR HAS NOT SUCH WARRANTEE. DO NOT BUY ANY FURNITURE REQUIRING ASSEMBLY FROM WAYFAIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund?
- - The refund of $563.49 has been pending for three months.
- - Funds went to an expired card; no check or follow-up.
Company fixed the issue and I have been provided with full refund. I was waiting for five months.
Nobody contacted me whatsoever.
It was just my pursuing them day after day that I was able to get my full refund. Don’t deal with them.
This has been ongoing for the last three months. Why a finance department would issue the funds onto a credit card that has an expiration date on it past and not contact me or send me a check immediately upon noticing this is beyond me.
I have been contacting Wayfair via chat for the last month and Ive been told the same things over and over again..
promising that someone will reach out to me via email and let me know what is going on or that I should receive the check in 3 to 4 weeks etc.
etc. etc.
Now this being said, can anybody tell me when my check is going to be coming because Ive been waiting since 19 February for this check that mysteriously has been sent as I was told before
None of my personal information, including my address has changed in the last seven years so according to the invoice and the items that I had ordered that was successfully delivered to my house has not changed
Sincerely and extremely frustrated as this has occupied a lot of my time in getting my money back for my family!
- Quality and style
- Customer service and finance department
Preferred solution: Full refund
User's recommendation: Stay away..customer service is horrible
Eastport, Newfoundland And Labrador
Did not recieve my order,,,,,just plese wait,,,company is terrible in the delivery
delivery company no phone ,just a round around,,,will never buy againbe very careful,very unhappyyyyy
User's recommendation: hope you are better treated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor delivery service
- - Wayfair delivered a 500 lb vanity with no in-home placement.
- - There was no white-glove service or help moving to the second floor.
Wayfair, hands down, the worst company to deal with for large, heavy purchases. I bought a bathroom vanity weighing 500 lbs.
They delivered it to my first floor, and that was it. No white glove service, no help getting it to the second floor where it needed to be. What are customers supposed to do, carry a 500 lb. vanity themselves?
It's unreal that they sell products this heavy and don't offer any option for in-home placement. Do yourself a favor and deal with a local company that can deliver and place your items where you need them.
User's recommendation: Be very careful with heavy items.
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Blame the US/Israel war on iran. Gas prices in Canada have risen 30% since the start of the war.