Wayfair Canada
Reviews and Complaints

I purchased a shower rail listed as "open box". Wayfair accepted the order, sent me an email confirmation of the sale and the delivery but AvoidAvoidsent a completely different item.

When I contacted them they said, in effect "too bad, nothing we can do except refund". I realize open box is not full retail but if they accept the order and pretend to have fulfilled it they should offer a sealed item as a replacement, not brush it off.

There is no indication on their site or on the item that they may accept a purchase then refuse to honour it. Terrible customer service.

I have been a Wayfair customer for several years and have made many purchases. However, due to the 25% tariffs recently imposed by the Trump government, I will no longer support American companies.

Please close my account effective immediately. I have enjoyed Wayfair products but I love my country more.

sincerely,

A Proud Canadian

The person I spoke to assured me that I have all the parts Im hopeful. The man I spoke to was very helpful and understanding.

I ordered a bunk bed but then decided to get a different one. Cancelled the 1st within 3 hours.

Called customer service and told "yes items been cancelled" then get notification that initial order cant be cancelled. Now two items coming. Was told I could return 1st item at no cost, made me pay 80.00 from refund for shipping. Now second item not delivered and cant get refund.

Scammers, liars and cheats!!!

Greedy company with no customer service or integrity!!! DO NOT USE WAYFAIR!!!

Received a white couch with black stains, missing legs, and the complete left side missing. Customer service has been so rude and had drivers on hold forever, waiting to make their report before they could leave.

They have no idea where the missing part is, or when the replacement will be delivered. I will never order from Wayfair again, nor would I recommend it to anyone else.

I will never buy furniture from Wayfair Canada again; no help at all. That's all I have to say. Poor service, cheap recliners.

Purchased a table the leg was defected as far as this point nothing has been done, but I was reassured. Someone will get back to me.

I ordered this in July and still haven't received it. I did contact Wayfair about this and you were going to do an investigation; I have not received any reply.

Please cancel the order and refund me my money

thank you

Hi there, I have had this inflatable Christmas camper for just over a month and a half, and the seams on it are flimsy and it is deflating. I've only had it up on my lawn for a few weeks.

It hasn't been sewn properly. Wayfair.ca order #426556****. I am very disappointed as I spent good money on this. I realize it's been over the 30-day warranty period, but that's not much of a time frame to have a warranty period on a product like this.

You would think at least 6 months to a year would be more appropriate for a bigger ticket item such as this. I would appreciate a new one being shipped out to me.

I placed an order (US-202407****3330****), and I received a bunch of emails from your company but no parcel. I didn't know that I was going to get such a hassle and no TV; I would have just picked up a radio (lol).

Please help. If it's possible, try sending it from your Canadian outlet. Please don't tell me I'm not going to receive my TV.

It was an unbelievable price, and I hope your company will do whatever you must to fulfill my order. I'll thank you in advance for your timely response.

Good Afternoon

I ordered 2 items from Wayfair clearout and have not received as of Aug 10 2024. Months waiting

I was wondering if you could find out what happened to my orders.

Thank you

Kitchen island NZHQ3291**** house delivery

C0A1E0

Dresser AM30862****CN cottage delivery C0B1X0

Different delivery addresses.

It took two phone calls and multiple emails to get some type of a resolution.There was a discrepancy on the actual size of the item.

So its supposed to give me updated information on shipping which it doesnt other than 6am. Your customer service never answers the phone so to get any information is impossible which is cra6.