Larinda Egi
map-marker Courtenay, British Columbia

Possible fraud

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I tried calling and wasnt able to. I wanted to buy something but my credit card company said it wasnt Wayfair but a fraudulent website using your name. I tried calling to let you know but I dont care anymore and will NEVER BUY ANY PRODUCTS FROM YOU!!!

Reason being its too difficult to manage getting in touch with you.

Please dont bother me again!!!

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Naomi Mgv

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Verified Reviewer
| map-marker Okotoks, Alberta

Disappointed

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They could get better security, and not have someone within the company scam me for $19.00. I had my bank issue me a new Debit card to prevent any further scams

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Debbie J Uzb

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Verified Reviewer

Wrong merchandise teceived

I ordered a Winter Snowman and Friends quilt and also ordered two Winter Snowman and Friends pillow shams. The pillow shams were correct, but I received a Winter Snowman and Deer Friends quilt.

I am very disappointed. Someone should have let me know if they were substituting the quilt as I would have cancelled the full order. The shams are no good without the matching quilt. I am a senior and it is very hard for me to get out shopping, that is why I chose Wayfair as it would be delivered to my door.

Please advise me what can be done about this. My order number was 397629****.

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Pros:
  • Delivery to home
Cons:
  • Substitute of items

Preferred solution: The quilt that matches the shams that I have.

Anonymous
map-marker Toronto, Ontario

Poor quality product

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I purchased the Jadel Upholstered Platform Bed Frame with Complete Headboard By Latitude Run on Wayfair, and the product is so fragile and made of poor-quality materials. The bed frame is not able to support one person's weight (55kg) plus the mattress weight.

Every time I moved on the bed, it made a squeaky sound. I was not able to sleep well because of this sound.

Worse of all, I contacted Wayfair and they are not able to fix it or return it for me.

VERY DISAPPOINTED. Wayfair has the most irresponsible customer service in the world.

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User's recommendation: Don't buy from them!!

Makayla R Etk

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Verified Reviewer

Unable to Cancel Order

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Hi there,

About two months ago, I placed an order with you for a dining table as part of a larger order. Every other item has been received without any problem, but this table is not moving from preparing for shipping. Every single one of my requests for cancellation has been denied. At this point, I am feeling very frustrated and would just like to cancel the order so that I can get a dining table elsewhere.

Thanks,

Makayla

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Loss:
$300
Pros:
  • Nice furniture for nice price
Cons:
  • Suppliers can suck

Preferred solution: Full refund

Leo K Axs

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Verified Reviewer

Scam company

The biggest scam company ever...a complete rip-off...took my money months ago and claims my orders were delivered to Westlock, Alberta instead of Calgary, where I live. Check their reviews first before wasting your money on this scam of a company. They keep sending me tracking numbers for orders lost in various locations in Canada and no goods ever arrived.

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Loss:
$1000
Cons:
  • Complete scam

Preferred solution: Full refund

User's recommendation: check out the reviews first

Kimberley shhh

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Verified Reviewer

What can I say about Wayfair

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Wayfair Canada - What can I say about Wayfair
Original review May 18, 2024

Was hoping to find a kitchen island with a usable wooden countertop with stools. Thought I'd found the perfect one.

The description sounded perfect, the picture looked divine. Solid beechwood counter and bar stools with rattan seat set of 2. Before I hit send to cart, I thought I'd double-check the items. I opened up the online site chat.

What a complete letdown with a little deception and a whole lot of false advertising. SKU# C00452****. No counter, no cupboard, no island, no cabinet 2 stools only. Not solid beechwood.

Paper-thin rattan.

How can they (Wayfair) get away with the description, telling us one thing and the picture alongside of it verifying unless you spoke to a real human before ordering. You would only have a bunch of weak shaky stools and no counter to set them at.

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Preferred solution: Apology

User's recommendation: Speak to a agent ask questions compare answers to the product description and just cause it's in writing doesn't make it true

Resolved
Rob T Lyl

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Verified Reviewer
| map-marker Toronto, Ontario

Resolved: Delivery promisses

Updated by user Sep 13, 2024

Company fixed the issue and I have been provided with apology. By not responding to my email but delivery of the long overdue order

Original review Sep 06, 2024

!Wayfair has a tendency making delivery promises they cannot keep. Not just actual delivery a couple a days late, but months late!

The information provided about the expected delivery is as it look like based on a algorithm with to say the least is weak. Shipped status equals NO, delivery date is today...

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Anonymous
map-marker Stouffville, Ontario

Wrong items delivered

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The placemats on your website were 14round in white by Grover. Perfect size for us.

I ordered 3 pkgs of 4 placemats but I received the wrong size and make of placemats 15 1/2 each and just too big! You need to change the items on your website as I did not get what I ordered.

The CS Representative named Ashlyn was wonderful.. helpful, courteous, just lovely.

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User's recommendation: Wayfair is great … I have ordered before and have always been happy!

Anonymous
map-marker Calgary, Alberta

2nd time ordering experience

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I ordered a coffee table, but their system would not accept my *street address* and ask me to correct it. How can I correct something when there is made to correct.

So, after MANY attempts finally I called customer service, but the gap told me " I can't help you this is all AI!

" Hello? WoW!

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DYarema y

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Verified Buyer
|

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Verified Reviewer

Deceptive delivery dates

Wayfair Canada - Deceptive delivery dates
Wayfair Canada - Deceptive delivery dates - Image 2

I ordered two items. The first one, after a few weeks, I canceled, only to find out they never had it but took my money anyway.

The second item's delivery date keeps changing almost daily. Now they tell me I can't cancel because of tracking, but it hasn't even been shipped and there's no idea when.

But hey, they got my money, so what do they care? This is the most deceptive sales entity ever, nothing but excuses and lies.

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Cons:
  • Deceptive advertizing and they lie a lot when confronted

Preferred solution: Full refund

User's recommendation: stay away from wayfair

Bonni Gnq
map-marker North Bay, Ontario

Received wrong colour curtain again

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This is the 2nd time they send me a curtain of beige colour. I ordered black.

Now I have to return this item again. Everyone makes mistakes but twice.,,,.Returning items is not fun.

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User's recommendation: If you don’t have the right colour, advise the customer before shipping .

Anonymous
map-marker Vancouver, British Columbia

Returned chairs

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I didnt read measurements right, my mistake. I am senior and still learning how to make a good choice.

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User's recommendation: I love wayfair, good service and products!

Madelyn D Bfl

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Verified Reviewer

Insurance claim

Wayfair Canada - Insurance claim
Updated by user May 31, 2024

The delivery company and Wayfair have been avoiding communication and keep saying it's been escalated and I will receive a call but it's been a month now.

Original review May 31, 2024

The wrong pool table arrived and the delivery company hit our house causing significant damage to the gutters, downspout and vinyl siding. I have reached out 20+ times now and the delivery company does not want to give us any insurance information.

I sent a zip file of the evidence over a week ago and haven't heard anything since.

It's been almost a month of radio silence over something that wasn't our fault. If I do not get a resolution within the next 5 business days I will be serving legal papers.

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Loss:
$4000
Cons:
  • No customer service once they get your money they no longer care

Preferred solution: The damages to my new 1 month old house fixed at their expense. This is ridiculous. I have potential to end up with water damage because they don't want to fix what they broke.

User's recommendation: DON'T BUY ANYTHING FROM THIS SCAM OF A SITE!

Gill H Zok

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Verified Reviewer

Product shipped to stranger in USA

Order number 430675****,

Has shipping address in Perth Ontario, correct address,

Tracking number federal 279445****70

This order and this tracking number delivered to 1599 Donaldson, Erlanger , Kentucky, recieved by Werlager

NOT me at correct address in Canada

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Loss:
$384

Preferred solution: Deliver product or service ordered

User's recommendation: Easier to reach customer service